Q: Andy:
Subject: 1st Energy

Do you offer anything for people with solar panels?


A: Melina
1st Energy

Hi Andy, yes we do. The 16% pay on time discount offer applies for customers with solar as well. 

Q: EmUsername:
Subject: 1st Energy

How long is the contract term? Do you have any offers without an exit fee?


A: Melina
1st Energy

Hi EmUsername, our contract term is 24 months. We don’t have any alternatives, however, we have a price match guarantee, so if you find a better offer out there and we cannot match it for whatever reason, if it’s a comparable quote, then we will let you leave without paying an exit fee :)

Q: Laura:
Subject: 1st Energy

Hi 1st Energy, you say you are different, but in what way?


A: Melina
1st Energy

Hi Laura. We believe we are different than the big 3 because we are (of course) smaller to begin with, so we can tailor our service and make it a personal experience. To us, you’re not just a number in the system, you are our customer and we are in this partnership together. We are different because we care, and because we won’t just take your benefit away from you when your contract ends, you’ll always be looked after, no need to shop around for a better price again!

Q: Private:
Subject: 1st Energy

You say you are Australian based, where in Australia?


A: Melina
1st Energy

Hi Private, we are based in Melbourne CBD :)

Q: Sammy:
Subject: 1st Energy

What is the difference between usage charge and supply charge?


A: Melina
1st Energy

Hi Sammy. Usage charges are what we charge you for using electricity in your home/business. A supply charge is what the distributor charges for supplying electricity to your premise.

Q: James:
Subject: 1st Energy

For business plans. What’s the difference between ‘Guaranteed 23%’ and ‘Maximiser 27%’ aside from the pay on time discount rate? Wouldn’t every customer simply choose the Maximiser for the bigger discount?


A: Melina
1st Energy

Hi James. Guaranteed means that even if you pay your bill a couple of days or weeks late, you will still receive your discount. If you know you don’t always pay on time, then the guaranteed offer might suit you and your business schedule better. 

Thanks for your question!

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