Our Service Guarantee

At 1st Energy our goal is to put our customer first and foremost in every decision we make. We deliver competitive rates and outstanding service. Our offers are simple and straight forward, no hidden fees or charges and no broken promises. We believe sales customer service should be professional and straight forward. We may not be the biggest energy retailer but we do plan to be the best. Our online self-service gives you easy to access information, we guarantee to reply to any emails within a day and our passionate account managers are ready for your call.

  • Australian based

    Our customer service centre is based in Melbourne

  • Personalised service

    Your assigned account manager will look after you

  • Professional 

    We know energy. No more confusions

  • Honest Pricing

    Found a better price? We’ll match it or let you go

  • No credit card fees

    We don’t believe you should get charged for paying your bill

  • We’re Different

    We’re a new company and we work hard not to be like all the others


Want to know more?

Call or send us your enquiry or click on the button below

About us