Energy Accounts Payment Assistance (EAPA)

You may be eligible for Energy Accounts Payment Assistance (EAPA) if you are experiencing payment difficulty because of a short term or emergency crisis. EAPA vouchers are sent electronically to your energy retailer to help pay your home electricity or gas account. Applying for EAPA vouchers involves an eligibility assessment by a NSW Government representative or an approved non-government EAPA provider.

EAPA voucher limits apply, and vouchers can’t be used to put your energy account into credit, on closed accounts, or if your account has already been paid.


  • have an electricity or natural gas account for a NSW residential address, which is your primary place of residence and the account must be active at the time of your assessment (all other accounts are not eligible)
  • be the electricity or natural gas account holder (your account and bill must be in your name)
  • be experiencing a short-term financial crisis or emergency that has caused you financial hardship and impacted your ability to pay your current residential energy bill (in part or in full).

For more information on how you can apply, please click here.

What makes 1st Energy different?

  • About 1st Energy

    Founded in 2014, we are a new energy company currently servicing Victoria, South Australia, Tasmania, New South Wales and Queensland.

  • Our Energy Plans

    Break free from being treated as a number in the system. Our low rates and great discounts are just the beginning.

  • Flexible Payment Options

    We offer a number of easy payment methods for you to keep your account up to date online.