The Life Support Rebate assists people to pay their electricity bills if they are required, or have someone living with them who is required, to use approved energy-intensive equipment at home.

The value of the rebate varies depends on the type of machine used by the customer. The list of approved Life Support Equipment includes medical equipment that is essential for supporting life such as home dialysis, ventilators and oxygen concentrators.


To be eligible for the Life Support Rebate a person must:

  • be resident in New South Wales; and
  • be a customer of the retailer, or a long term resident of an on-supplied residential community, or a resident of an on-supplied retirement village, or a resident of an on-supplied strata scheme; and whose name appears on the electricity account for supply to his or her principal place of residence where approved equipment is used by the customer or another person who lives at the same address; and
  • submit a valid application form as provided by the Department of Industry, Skills and Regional Development (the Department), which will be made available to customers on the Department’s website, duly signed by a registered medical practitioner (who is not the applicant) to verify that the use of the approved life support equipment is required at his or her principal place of residence.

How do I apply for the Rebate?

Different application and payment processes apply depending on whether you hold an electricity account with an electricity retailer of your choice or receive an electricity bill from, or on behalf of, the operator (or strata manager) of an on-supplied residential community, retirement village or strata scheme.

If you are an Electricity Retail Customer you will need to fill in the Life Support Rebate Application Form, have it signed by your doctor to confirm that you require the equipment, and send the completed form back to your electricity retailer.

The Life Support Rebate Application Form can be obtained from your electricity retailer or downloaded from Life Support Electricity Rebate Application Form

You will need to submit a new, signed application form every two years to your retailer.

What makes 1st Energy different?

  • About 1st Energy

    Founded in 2014, we are a new energy company currently servicing Victoria, South Australia, Tasmania, New South Wales and Queensland.

  • Our Energy Plans

    Break free from being treated as a number in the system. Our low rates and great discounts are just the beginning.

  • Flexible Payment Options

    We offer a number of easy payment methods for you to keep your account up to date online.