Utility Relief Grant

The Utility Relief Grant is available to eligible cardholders who are unable to pay their mains electricity, due to a temporary financial crisis.

The Utility Relief Grant provides:

The amount of the grant is based on the balance owing at the time of application and is capped at six months’ worth of usage up to a maximum of $500. This grant does not have to be paid back.


This grant is available to both private renters and home owners.

The grant is available for each utility type every two years (from the date of last approval).

You must hold at least one of the following concession cards:

  • Pensioner Concession Card
  • Health Care Card
  • DVA Gold Card

Cards marked ‘dependent’ are not eligible.

Applicants need to demonstrate that unexpected hardship has left them seriously short of money, so that they cannot pay their utility bills without assistance and risk disconnection or non-supply, and meet one of the five following criteria:

  • a significant increase in usage
  • a recent decrease in income, for example, loss of employment
  • high unexpected expenses on essential items
  • the cost of shelter is more than 30 per cent of the household income
  • the cost of utility usage is more than 10 per cent of the household income.
  • Special conditions for non-concession card households

Mains account holders who do not hold a concession card but are registered with their utility company’s hardship program and are part of a low-income household with an outstanding mains electricity, gas or water debt can apply for the grant.

How do I apply for the Utility Relief Grant?

Contact us at 1st Energy and we’ll assist you with your application.

What makes 1st Energy different?

  • About 1st Energy

    Founded in 2014, we are a new energy company currently servicing Victoria, South Australia, Tasmania, New South Wales and Queensland.

  • Our Energy Plans

    Break free from being treated as a number in the system. Our low rates and great discounts are just the beginning.

  • Flexible Payment Options

    We offer a number of easy payment methods for you to keep your account up to date online.