Our commitment to you

We’re committed to providing safe support to our customers and employees impacted by domestic and family violence.  Through raising an awareness about family violence, shared knowledge, ongoing training we are determined to win trust and provide tailored assistance for our employees and customers exposed to domestic and family violence.

Click here to open our Family Violence Policy.

What we will do?

Specially trained 1st Energy safe support team members are available to help eligible customers.

We’ll offer you access to our Hardship Program and provide tailored assistance as quickly as possible.

Provide safe, supportive and flexible assistance in a respectful and non-judgmental manner.

Contact us we’re here to help

We understand that sometimes you need a helping hand through tough times

Contact us so we can confidentially help you

Call us on 03 7064 9375, Monday to Friday 9.00am to 5.00pm (AEST).

Write to us at Safe Support Team, PO Box 16029, Collins St West VIC 8007

Online at 1stenergy.com.au/contactus

Email safesupport@1stenergy.com.au

Call 13 14 50

You can authorise another person to act on your behalf.  Contact 1st Energy and we can organise for your nominated contact to be added to your account.

Call 000 if you are in danger

Call 000 if you are in danger

Specialist support

Call 000 if you are in danger


National Sexual Assault, domestic family violence counselling service.

Confidential information, counselling and support service.


Phone: 1800 737 732

Website: 1800respect.org.au


National family violence support service available 24/7 with safety planning, risk assessment and further support services. Can arrange refuge for women. Website has a ‘quick escape’ button redirecting to Google.


Phone: 1800 015 188 (Available 24/7)

Website: safesteps.org.au


Mensline Australia is the national telephone and online support, information and referral service for men with family and relationship concerns. Mensline provides ‘male-friendly’ counselling both online and by telephone.


Phone: 1300 789 978 (Available 24/7)

Website: mensline.org.au

What makes 1st Energy different?

  • About 1st Energy

    Founded in 2014, we are a new energy company currently servicing Victoria, South Australia, Tasmania, New South Wales and Queensland.

  • Our Energy Plans

    Break free from being treated as a number in the system. Our low rates and great discounts are just the beginning.

  • Flexible Payment Options

    We offer a number of easy payment methods for you to keep your account up to date online.